@Victorypoint
Your wife would need to activate a Sim card with a separate account and email. Make sure she gets her virgin account number to be able to port over her phone number from an active virgin account. If she has a postpaid account her plan/service will be prorated. If it's prepaid make sure she makes the port request with a few days to spare before her 30 day cycle ends (day 27/28) in case she encounters any issues so that a new 30 day cycle doesn't have to be paid for to complete the port request.
There are two options for porting in your phone number....during activation or after activation in your self serve account. I prefer the second option just in case there is an provisioning issue with the Sim card during activation (no service on the Sim card after activation). If this occurs and the phone number is successfully ported this will leave your wife with no working services until you can contact customer support to fix the provisioning issue. Most activations occur without a hitch so this is up to you to decide which method is best for your circumstances.
The other advantage to choosing a temporary phone number to activate with and port in later once services are confirmed and access to the self serve account accomplished is you can choose an Alberta phone number so that the plan at activation is charged 5% gst only. Saving any local provincial taxes you may pay for your wife's phone number.
Either way when you request porting you will need to check the authorized to port box and enter the following information:
- Full name on the virgin account.
- Virgin account #.
- Phone # to be ported.
- Alternate phone #. (Optional but use a family member's or work phone #.)
Once the port request is sent ensure the virgin Sim card is in the phone to reply YES to the PAT (porting authorization text) within 90 minutes of recieving it. The port should complete within a few minutes to a maximum of 2 hours. If not you will need to call the telus porting department to correct any errors in the info you entered and reinitiate the port request. Once the virgin Sim card stops working and the virgin account is closed incoming calling will be routed thru to the pm Sim card signaling that the port has completed.
Make sure you use your referral code during your wife's activation on the 4th page of the activation portal. Take screenshots or write down the email, password, 4 digit account PIN # during activation and print or screenshot the transaction summary after a successful activation as it contains important account info including the account #. Keep this info in a safe and secure place if needed for future reference.
Welcome your wife to public mobile for us!
