04-19-2019 04:14 PM - edited 01-05-2022 04:28 AM
04-19-2019 04:55 PM
Another trick is to manually load $1 to your account. This also resets your account and hopefully, your plan will start working. If that doesn't work, you will likely need to contact moderator.
Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-19-2019 04:46 PM
I did the lost/stolen and I have rebooted and still nothing and my phone shows as active..
04-19-2019 04:35 PM
Sometimes reboot phone might fix issue like this as long as the new plan is paid.
04-19-2019 04:27 PM
@Johnwickr2011 wrote:Yes it is listed as active and it was an immediate change
Try rebooting your phone. If that fails..try the lost / stolen remedy. Good luck.
04-19-2019 04:20 PM
Yes it is listed as active and it was an immediate change
04-19-2019 04:19 PM
@Johnwickr2011 , how did you do the plan swap? Did you do a future dated plan change or immediate plan change. If you chose immediate plan change, you have to pay immediately for the new plan. When you look into the self serve account, is it still in active status?