@yerodin, it would really great if you could include some additional details around the failed account renewal. Was it a straightforward renewal of an existing plan from an activate account status, was the account suspended prior, was a plan change involved, was auto pay used or vouchers, etc. There have been many reported failures to reactivate in recent times. It would be nice to know if there was root cause or contributing cause so that the community and the moderators can do something effective about recurrence control. In the mean time if you are unable to restore the account to active status, you will need to seek moderator team assistance to restore your service. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
