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Suspended account

Xassan
Good Citizen / Bon Citoyen

Hi all,

my account is suspended because my credit card was compromised and payment did not go through. i am trying to re-activate with my new credit card but wont accept. *611 is not helping because my old credit card is still stuck in the system,  i tried to edit and enter the new one but wont allow me

 

6 REPLIES 6

Xassan
Good Citizen / Bon Citoyen

incognito did not help but the voucher helped.

Xassan
Good Citizen / Bon Citoyen

thank you thee voucher worked

Xassan
Good Citizen / Bon Citoyen

Thank you, I will try that

HALIMACS
Mayor / Maire

Here's what I'd recommend, @Xassan 

If you can, use a Visa debit card to update the auto-payment details.  Once it's been added, make the payment required to restore service.   

Then, a few days later, add the new credit card to the file.

slusagm
Mayor / Maire

@Xassan 

maybe use a voucher to resume account first

buy the voucher from stores and load the voucher using *611

will13am
Oracle
Oracle

@Xassan , try logging in and navigating the online account using incognito mode to replace your credit card.  Sometimes data cache problems can affect credit card updates.  Once you have the credit card replaced, you will be able to do the renewal from within the online account. 

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