Suspended Service

[BTL]

Have had "Suspended" service for the past week.  My account is apparently "Active" and payment is not due until the 23rd of September.  Nothing has changed on my end, ie, havn't moved to a new location.

[will13am]

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@BTL wrote:

This is such an incredibly annoying method for customer service support.

So when I type in "@moderator_team" in "Send To" for private messages there are no known matches, so it auto-deletes.

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The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

[GreatCanadian]

When you type in the Send to box  do not type the @ symbol. Just type Moderator, it will show up.

GC 

[rahmedkanak]

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@BTL wrote:

This is such an incredibly annoying method for customer service support.

So when I type in "@moderator_team" in "Send To" for private messages there are no known matches, so it auto-deletes.

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just tag @Moderator_Team

Scroll down all the way to the bottom and click

"Send this user a private message" tag.

[BTL]

This is such an incredibly annoying method for customer service support.

So when I type in "@moderator_team" in "Send To" for private messages there are no known matches, so it auto-deletes.

[BTL]

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@rahmedkanak wrote:

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@BTL wrote:

Have had "Suspended" service for the past week.  My account is apparently "Active" and payment is not due until the 23rd of September.  Nothing has changed on my end, ie, havn't moved to a new location.

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Hi, do you mean your payment due date is 23rd of August?

Not September, right?

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No, I make payments every ~3 months.  So my last charge was in June.  Next due is in September.

[rahmedkanak]

Sorry for the troubles. Please send a private message to the public Mobile moderator team and they will help you.

[BTL]

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@rahmedkanak wrote:

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@BTL wrote:

Also when I text, there are duplicates sent every minute.  So today I texted 3 times, and there ended up being 15 outgoing ones.

Are you using an iPhone? Are you on 10$/30 days plan?

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MotoG, $120/90 day plan.

[rahmedkanak]

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@BTL wrote:

Also when I text, there are duplicates sent every minute.  So today I texted 3 times, and there ended up being 15 outgoing ones.

Are you using an iPhone? Are you on 10$/30 days plan?

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[rahmedkanak]

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@BTL wrote:

Have had "Suspended" service for the past week.  My account is apparently "Active" and payment is not due until the 23rd of September.  Nothing has changed on my end, ie, havn't moved to a new location.

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Hi, do you mean your payment due date is 23rd of August?

Not September, right?

[BTL]

Also when I text, there are duplicates sent every minute.  So today I texted 3 times, and there ended up being 15 outgoing ones.