Suggestions for Self Serve website and billing/payments ...

[Korth]

(I didn't feel this really belongs in the Public Lab - it's not really an "Idea", more of a "Suggestion" or "Bug Report", lol.)

1) PM allows multiple payment types (Payment Vouchers, Credit Card, VISA Debit Card, AutoPay on Card).  But it doesn't allow for combined payment types.  I couldn't apply my Payment Voucher to an account after setting up Credit Card + AutoPay - one or the other is fine, both together are not.

2) More about payments ... PM's new plan structures can now give more but also cost more.  A bit of a concern for those with Payment Vouchers, now some of us have to buy more than $100 at a time.  And the site will not allow plans to be Activated or Renewed unless there's already sufficient funds in the account.  This is kind of silly when paying by Credit Card, VISA/Debit Card, or AutoPay - the self-serve page simply halts the process until the balance is topped up.  I can see this balking new users who just want to get their service going asap without frustrations, so I think it can't hurt to fix it, lol.

3) I think it would be nice for those of us with grandfathered plans (ie, plans which are no longer offered) to see our (2- or 3-option bundle) Discount explicitly reported.  Sure, we can do the math and check through the billing history, etc ... but it's a minor thing for PM to do and I think that I (for one) would find a visual statement reaffirming my "$60 Discount" somewhat assuring and less confusing.

[Korth]

Self-Serve, plans, accounts, forums, etc, are probably all run on different machines - I suppose I just happened to hit PM with new accounts at a "bad" time (just after launching the new plan structure and not quite having everything all in sync or fully debugged).

You are correct @Luddite, I can now apply Payment Vouchers to any account, any time.  This wasn't an option at the time.  And the Amount Due is being reported more accurately than it was at the time, too.

[Luddite]

1) I believe you can apply a voucher to your account under "Make a Payment"  which creates a credit. Then, turn autopay with an approved card and select “This is your plan cost minus Rewards. Any Available funds will be applied first.”.

2) See 1). Also if the voucher amounts deposited exceed the plan cost the balance will be held a "Available Funds" for the next renewal. Or did I miss your concern?

3) I know there is currently a bug on the Account Overview page that indicates plan cost without the discount, however right above it is Amount Due which is correct (or alternatively clicking My Rewards also shows the correct plan cost). Is that what you mean?