Suddenly no Data and cannot make calls. Asks to call *611

[omin]

Hi, I've been using Public Mobile for almost a year now and it just suddenly stopped working today. The "amount due" is $0 on the website so it doesn't seem like there was a problem with the payment. Even if there was, Public Mobile shouldn't stop the service just like that... Very frustrating.

[ellenyw]

I think my problem was that I wanted to change plans on a renew date (so autopay was deducted) but they were confused and were asking for the funds for the more expensive plan I had previously. It was finally fixed after messaging two mods.

[CinnaBuns]

Did Public Mobile tell you what the root cause was?   I am experiencing this exact same issue.

[CinnaBuns]

Is it fixed yet?  what was the root cause?    I am experiencing this exact same issue.

[CinnaBuns]

I am experiencing the exact same issue.  Is it fixed now?   If so what was the root cause?

[CinnaBuns]

I am getting this exact same issue.  There is a $50 payment sitting in my account, but the balance due is showing $0.00.  It is saying the next due date is August 30th, but there is no service on my phone now for 2 days.  Please reply with the root cause for this issue.  This has happened before.

[Echofoxtrot]

I know you are trying to be helpful but, I have a chain of letters with mods.  

[CS_Agent]

Hi Echofoxtrot,

As said by srlawren, please send to us a Private Message.

For more information about how to use the Community service, please refer to this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16....

Cheers

Abdoulaye

[CS_Agent]

Hi srlawren,

Thank you for your feedback. That's my mistake.

Cheers

Abdoulaye

[srlawren]

---

@CS_Agent wrote:

In case to work into your account, you need to provide the current Public Mobile account or PIN number for security reason. Otherwise, you can provide 3 of many following information: Date of Birth, Address with Postal Code, Home or business contact number, Commonly called numbers or text messages (SMS), Last top-up amount and the date, Last booster purchased and the date, SIM card number or Email address.

---

@Echofoxtrot please make sure you do so via a private message to the moderator_team, not via a public reply here.  🙂

[Echofoxtrot]

Having the same issue, balance in account is positive, and still no service.  Setup Autopay.  Been like this for two days.  Need phone to work this is such a waste of time and test of patience.  

[srlawren]

@ellenyw bear in mind, you're grandfathered in and not paying the new prices unless you explicitly change your plan for some reason, which would lose the grandfathered plan.

[ellenyw]

yeah idk anymore, very tempted to switch as well, especially since they changed the data offerings to LTE and 3G tiers. PM isn't really worth it anymore 😕

[omin]

Yes, I did everything that was mentioned above. I remembered that my credit card expired a couple months ago and I thought maybe the credit card number was not updated in time. I didn't want to wait days for a moderator to get back to me so I manually added funds to my account even though I had auto-pay enabled and the "amount due" was showing $0.

This solved my problem.

[Oligrassi]

That's weird hahahahahaha Lol
I live with it since I got this telus
Service

[Oligrassi]

You can try what ever you want
It's public mobile glitch
I live with it. Every month when plan renews
My phone is off for 2 days and after I email them
They resume service. Thumbs up for telus
Harrasing Canadians

[Oligrassi]

If I tell you that it happens to me every month
And even now as I'm replying you. I'm tired and exhausted of this service. Every month I'm out of phone for 2 days and I'm waiting that someone reads my email and resume my service. I'm going Chatr or Fido next month. That's it.

[syndicat3]

Same issue happened to me, data just dropped randomly.

Restarting the phone fixed it.

Removing the SIM, cycling wireless, data and airplane modes did not have any impact.

[ellenyw]

The same thing happened to me too, very frustrating as it's been a day and my payments should go through since I'm on autopay. 

[Mana]

Hi @omin,

Have you tried troubleshooting a bit?

have you tried your sim in another unlocked phone?

have you tried turning off your phone, removing sim, reinsert sim and turn the phone back on?

[ShawnC13]

@omin, that is very weird. 

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...