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Subscription

Gluck
Great Neighbour / Super Voisin

I receive "Subscription Not Activated" when trying to complete subsciption.

3 REPLIES 3

2023Sarlye
Good Citizen / Bon Citoyen

It happened to me before when I changed my subscription. If you get an error that your credit card payment, etc is not set, don't touch it and just changed your subscription to be updated in the next cycle.

Log off and clear your cache and sign in again and your new subscription is set for next cycle.

The website was really clunky when I use the app, I used my laptop to make the changes.

Hope this helps! 😀

Meow
Mayor / Maire

Final activation steps are through PM app.
Did you do that?

BKNS27
Mayor / Maire

@Gluck 

Did you try the activation on the PM app?

You can only activate your SIM on the app.

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