Subscription

[Hohoho]

 i was trying to subscribe and it says it didn't go right. I have been trying to get support for an hour but I can't log in. Anyone have same issue and solved it?

[WNicholas]

I'm having the same issue and they are asking me for my eSim number that I got in the email.  Do they not understand that we haven't even gotten to that point yet because the Subscription didn't go through, we're stuck at step 6.  So frustrating that the support team doesn't even know what is going on with their own activation service.  Yet they take our money and we have no way to get it back.

[hTideGnow]

HI @Anna_2023 

please check your Community inbox and see if agent reply.  If not, message them again

[Anna_2023]

Same problem here, waiting from Friday 

[Davis77]

Remember. 
you need a public mobile eSIM. 
if your phone isn’t compatible with the eSIM, you might have to buy an actual physical sim. 
Put a ticket in.  Best option

[Hohoho]

I don't get any email as it says it didn't go right.  I'll message CS. Thanks 

[Chalupa_Batman]

Hi @Hohoho 

You can reach a CS Agent via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Hohoho 

did you activate a physical sim card or esim?

did you try to see if the sim connects to PM or if it shows up in the SIM manager?

And you got any welcome email?

you might want to have CS agent to confirm the activation,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437