Subscription

[C11091944p]

I tried to subscribe, entered my payment card info, entered keep my phone number, at that point I was informed that my subscription failed. (

My bank account has been CHARGED, I can not even activate my SIM card.  What do I do now?

[Handy1]

@C11091944p  Sometimes it takes lil bit for their reply . But that’s good your in contact with them . They will reply again just keep n eye on your community inbox for there response 

[C11091944p]

An agent (Julian) replied, ask a couple questions, over 20 minutes and never heard back from that agent.

[softech]

@C11091944p they should be able to help quickly.. 

are you activating eSIM or physical?

[Handy1]

@C11091944p  If you have already been charged please submit ticket with support to help 

privrate message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[C11091944p]

Thank you, must say I am worried, I am a senior and not up on all this.

[C11091944p]

It is very complicated.  I am worried, they have taken my money yet I do not have my SIM card entered or have an account.

[hairbag1]

@C11091944p 

since the intro of "A Different Mobile Experience" and "Eversafe", this type of issue has been occurring frequently     I would have thought PM would have made it easier / simpler/funner to start a new PM account...not complicate things !!

[softech]

@C11091944p no worry, at this point , support can help

message them here

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there