Subscription update

[Lauren__]

Hi.  A few weeks ago I changed my subscription to a new plan. It was supposed to take effect upon renewal. But for some reason it renewed under my old plan. How do I fix this? 

[colleeno]

@Lauren__ 

It could be your cache issue with your account. If using a browser, try logging in using incognito/private/secret mode. If using the app, pull down on the top of the screen to refresh it but it might also be a cache issue. You can also clear the data cache/cookies from the app or uninstall it and re-install it, then check again.

[Meow]

If you did schedule plan change and it did not work, open a ticket and agent should help you out.
I hope you have screenprint of your request so you can prove to them you DID schedule plan change.

[funpig1 · Accepted solution]

@Lauren__ 

Try to change subscription again if the plan is still available to you. If not, send a private message to a customer agent to fix the problem: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437