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Subscription plan change disappeared

LukusG
Great Neighbour / Super Voisin

I changed to the black Friday $34 40gb plan set to take effect on renewal and not only do I no longer see it available in my account, I cant see the option to use the current promotion for the same option when I'm logged in. Anyway to confirm my account will change over to the subscription I set for renewal? 

6 REPLIES 6

LukusG
Great Neighbour / Super Voisin

Had to use a pc it's different on a phone even in desktop mode thanks!  The screenshot helped me see what I was missing on phone browser. And it shows different things. Have to use a computer to see that, I couldn't find it on my app. 

hairbag1
Mayor / Maire

@LukusG 

click on Payments, then you may see your upcoming plan change mentioned.

mojorising
Deputy Mayor / Adjoint au Maire

If you go under payments, see if your plan shows there.payments.JPG

Handy1
Mayor / Maire

@LukusG  Check your payment page to verify it’s set up for next renewal 

Handy1_0-1701184569412.png

 

LukusG
Great Neighbour / Super Voisin

It's happening in the app, and in browser. 

hTideGnow
Mayor / Maire

HI @LukusG 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

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