11-28-2023 10:12 AM
I changed to the black Friday $34 40gb plan set to take effect on renewal and not only do I no longer see it available in my account, I cant see the option to use the current promotion for the same option when I'm logged in. Anyway to confirm my account will change over to the subscription I set for renewal?
Solved! Go to Solution.
11-28-2023 10:23 AM - edited 11-28-2023 10:24 AM
Had to use a pc it's different on a phone even in desktop mode thanks! The screenshot helped me see what I was missing on phone browser. And it shows different things. Have to use a computer to see that, I couldn't find it on my app.
11-28-2023 10:17 AM
click on Payments, then you may see your upcoming plan change mentioned.
11-28-2023 10:16 AM
If you go under payments, see if your plan shows there.
11-28-2023 10:16 AM
11-28-2023 10:14 AM
It's happening in the app, and in browser.
11-28-2023 10:12 AM
HI @LukusG
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437