Subscription not activated

[Ralph9]

This is in regards to my subscription not activated error.

***Message edited by CSA_PM to comply with the Community rules.

[BKNS27]

@Ralph9 

Did you respond to the CS_Agent on your first post?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Subscription-not-activated/td-p/1428607 

Look in Messages in your avatar top right from the agent.

[CSA_PM]

@ Ralph9,

Please reply to the private message, not in the community

[Ralph9]

Here is the information you requested 

email. xxxxxxxx@gmail.com

last 4 digits of credit card. xxxx

Address.xxxxxxx

phone# xxx xxx xxxx

[Ralph9]

This didn’t work 

[CSA_PM]

@ Ralph9

An agent is already reviewing your ticket. Please check your Community account inbox and respond privately as soon as possible.

[softech]

@Ralph9 

Please try   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[hairbag1]

@Ralph9 

 Customer Support would have replied to your Community Inbox.   https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage