Subscription not activated

[Munee_b]

Hi,

I bought a public mobile sim today and bought a subscription plan, i wanted to transfer number (from koodo) to public mobile, i entered the old number and koodo account number. However it says subscription not activated and to contact customer support agent, but no agents are available when i try to do that.

How should i proceed to resolve this issue?

[hTideGnow]

hi @Munee_b physical sim or eSIM?? did you try to put the PM sim card in the phone and test?

if that does not work, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437    

[Handy1]

@Munee_b  

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[fixin · Accepted solution]

@Munee_b - To contact an agent, click below:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages