Subscription not activated

[Ramona1]

I have moved from US back to Canada , and trying to subscribe- and when I paid and added referral code, in app says subscription did not activate. How do I set up the eSim? I am currently with T Mobile- do I need to do something with T Mobile first before t will activate with public eSim?

[Handy1]

@Ramona1  Check your welcome email on computer . The QR code should be there and scan it with your phone and install it . Then reboot the phone or possibly reset network settings . If no luck please submit ticket with support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ramona1]

@Chalupa_Batman @Haha. Thanks and luckily for me I don’t follow hockey ( or football, or golf, if anything else with a ball and stick lol)

[Ramona1]

• Yes it’s unlocked. It’s an XR iPhone- it said it was compatible? 

[Chalupa_Batman]

I'll let these guys help you out. I just wanted to say Welcome Back to Canada. And sorry to inform you that the Toronto Leafs still suck. 😞   But this may be their year!!! 🙂 

[hairbag1]

@Ramona1 

what make / model is that phone...only limited phones able to use PM esim.. Is your phone unlocked ?