Subscription not Activated

[Harit]

Hi, I am new to PM, I just purchased an plan of 29/Month when I arrived at last step to chose number after choosing number it is showing subscription not activated error, if there’s any solution please help me out.

[Harit]

Esim option worked after app update today, Customer agent assisted well in the end. Thanks for your suggestions. Really appreciated. 

[helloworld888]

Same here, they just asked me to purchase a physical sim and would credit me $10 for the thing.  

[Harit]

I don’t know, I tried to contact customer agents they are not even providing any kind of professional solution which can work. I am still stuck at Step6 activating button.

[Karenay]

Try restart your phone with new sim, I got the error too, but after restart with new sim, the number got transfer 

[helloworld888]

same here, super annoying!  I was concerned they are having this kind of issue when they launch a super competitive plan. 

[Harit]

it is very frustrating 

[Harit]

Same, I am also, tried to active with esim because it was quick option? and now nothing after the payment is coming i tried option but at then end it shows subscription not activated.]

[Terry204]

By any chance are you trying to activate with esim? I'm having subcription not activated aswell...Ughh 

[slusagm]

perfect.  Then, hope some agent will reply late hours.  Yes, I sometimes got them reply after 10pm ET too.  I hope @Harit activation will got it all resolved today

and @Harit , try reboot the phone with the PM sim card  later tonight, agent could have fixed on the system and just replied late

[Techfish]

They already did.

[slusagm]

@Harit 

no number to call , but you can message them for help.  Do it now.  While they officially close at 10pm ET, they sometimes reply afterhour as well

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Techfish]

Public Mobile is online only, there is no official phone number to call. Support closes in minutes anyway.

[Harit]

is there any number to talk with them ? 

[Techfish]

The agents should respond eventually, likely tomorrow because support closes soon.

[Harit]

I am checking the email, no qr code received. I tried to contact the CS Agents. seems like no one answering. 

[Techfish]

It would show that error without an active SIM, like your case. Look in your email for an eSIM QR code, or contact an agent.

[Harit]

I am stuck on Step 6, It is showing whenever i try to activate after choosing number it is showing me subscription not activated 

[Techfish]

Did you select the eSIM option when you signed up? If so, was the eSIM sent with your activation summary email?

[Harit]

No on step 6 when esim going to get provided it shows me subscription not activated.

[Techfish]

Have you inserted your SIM or activated your eSIM yet?