Subscription issue

[Laurmartie]

I’d change my subscription since last month from 4G to 5G but my account was renewal this morning without the new subscription and my bank account was charge for the old subscription 4G. So now I want to change it but I don’t want to get charged twice. How can someone help me please ?

[Laurmartie]

@softech I did since day 1 but no one replied to me. I am now waiting on the next renewal to change it.

Thank you 

[hTideGnow]

HI @Laurmartie  

don't change it now, you will get charged twice, unless you use Change on Renewal, which you mean you need to wait another cycle

Submit a ticket with CS agent, see if they can still change it for you now

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Laurmartie  If one charge Is pending and the other is posted . The pending charge should fall off . Also if todays is your renewal day it’s possible the system hasn’t fully updated to your new plan on the dashboard .in my account . But you can confirm with support all the same 

message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[softech · Accepted solution]

@Laurmartie 

if you are sure you got charged the old plan, then YES, it wasn't renewed correctly

Glad you bring this up on day 1 of the cycle, likely PM support can help.  Please open a ticket with PM support by messaging them directly here, they can likely change it back for you:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there