Subscription issue

[Gaurang]

I am having subscriptions issue when I subscribe offer. 

[softech]

@Gaurang 

you need to engage support then, to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    

[Gaurang]

Here is the screenshot shot! I tried many times but it is not working  

[softech]

@Gaurang 

give us more details or tell us the exact error.  If the error was "Subscription Not activated",  try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

[Handy1]

@Gaurang  Are you trying to activate your sim ? Are you using the app to activate ? You need the app not website to activate ?