Subscription is not changed to new one

[Manon1999]

I set a subscription to change at the new cycle but it is renewed to the existing one. This is second month that this happened. I first set a new subscription to take place in September but it didn’t. I tried again for October but my plan is still the same. Did anyone experience the same problem?

[BKNS27]

@Manon1999 

Mine worked fine on the PM app a couple of months back.

[Handy1]

@Manon1999  might just be cache issues check again incognito mode / private mode or check from the app instead or even from another  device . Was the charges amount correct ? If still not right reach out to support and ask why and if they can help 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437