11-03-2023 12:47 PM - last edited on 11-03-2023 04:58 PM by computergeek541
Hey! The money for my account came out yesterday no problem, today my phone isn’t working and when I log in it says
11-03-2023 03:14 PM
I still have service! So I’ll let it be till tomorrow hopefully it’s fixed by then. I just found it so odd that the money came out yesterday and it’s happening today! Thank you
11-03-2023 01:09 PM
Everyone account is suspended on the day before your renewal date until top-up is completed.
If you have service, just ignore the account status. It will return to normal today.
11-03-2023 01:07 PM
HI @sturn reboot the phone and same?
did you also check your credit card to see if PM charged you? But autopay could fail, you might need to make a manual payment now to resume service if you find it currently suspended
11-03-2023 01:05 PM
@sturn , please use incognito mode to check the payment history and confirm that funds have been applied to the renewal.