Subscription active, but no data or calling

[Sammyb7000]

Ive activated my Sim and am getting the message insufficient balance while I got the email confirmation ive re activated my account.

[Sammyb7000]

Ive resolved the issue, thanks! 

[Phil_Adelphus]

@Sammyb7000   I'm not sure how you re-activated an account that was cancelled, you should not have been able to log in to it if it was closed.  Was id "closed" within the past couple of months or so so not 90 days or more since the last payment expired?  Is the old sim from another carrier actually active, do you intend to run two phone numbers on the same phone or is the old carrier number being ported to your PM account?   If the old carrier sim no longer works either way you could take it out and restart the phone.

[Sammyb7000]

Re activated as in had an account previously and I believe canceled because my old phone did not work w e Sim. My physical Sim card is NOT public mobile.

[Phil_Adelphus]

@Sammyb7000   You said you have re-activated your account, was it in suspension for some reason?  You also said you have an old sim still in the phone, is that an old Public Mobile sim or from another carrier?

[Chalupa_Batman]

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@Sammyb7000 wrote:

Im using an e Sim. My phone has also recognized the esim and my old Sim remains in my phone. Does your advice remind the same?

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OK. Go into your settings and find your eSIM and set it as your primary number and then reboot.

[Sammyb7000]

Im using an e Sim. My phone has also recognized the esim and my old Sim remains in my phone. Does your advice remind the same?

[hairbag1]

@Sammyb7000 

I don't think "insufficient balance" is a message you'd get from Public Mobile. Is that message from your old cell provider or Public Mobile ? Could be the port process didn't complete successfully.

[Chalupa_Batman]

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@Sammyb7000 wrote:

Yes. I dont see the icons at the top near the signal strength, and when I call, im getting the message insufficient balance. 

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Can you try your SIM card in a different phone? If that option isn't available, perhaps you can find out from Public Mobile what's happening.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Sammyb7000]

Yes. I dont see the icons at the top near the signal strength, and when I call, im getting the message insufficient balance. 

[Chalupa_Batman]

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@Sammyb7000 wrote:

Ive activated my Sim and am getting the message insufficient balance while I got the email confirmation ive re activated my account.

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Hello @Sammyb7000 

Have you tried rebooting the phone?