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Ive resolved the issue, thanks! 

Re activated as in had an account previously and I believe canceled because my old phone did not work w e Sim. My physical Sim card is NOT public mobile.

Im using an e Sim. My phone has also recognized the esim and my old Sim remains in my phone. Does your advice remind the same?

Yes. I dont see the icons at the top near the signal strength, and when I call, im getting the message insufficient balance.