Subscription Not Activated

[Aibinh]

Hello, I tried to activate my plan and it says subscription not activated and to contact an agent for help. I attached a screenshot of my issue.

 

[Handy1]

@Aibinh  First. Try rebooting the phone with SIM card in phone , if same 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

[hTideGnow]

hi @Aibinh 

try reboot the phone and login to app again and see if you can complete the subscription

if not, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage