Subscription Change on Renewal Date

[Tng2023]

Hello,

I was recently on the $15 Talk and Text Plan but had decided to switch to the $20 3Gb/4G plan upon my renewal date (Nov 8). 

Seems like the plan did not change and payment has already gone through. I'm wondering if I'm able to change to the $20 plan by paying the $5 difference or will I have to wait until the next subscription cycle?

Thanks,

[hTideGnow]

hi @Tng2023 

did you check if PM took $15 or $20 from your card? Check My Account and go to Payment history to confirm 

And to avoid cache problem, use Incognito/private/secret mode on your browser 

[computergeek541]

---

@Tng2023 wrote:

I was recently on the $15 Talk and Text Plan but had decided to switch to the $20 3Gb/4G plan upon my renewal date (Nov 8). 

Seems like the plan did not change and payment has already gone through. I'm wondering if I'm able to change to the $20 plan by paying the $5 difference or will I have to wait until the next subscription cycle?

---

Sorry, but there's no such thing at Public Mobile as paying the difference to get a more expensive plan.  When did you request the scheduled change?  If it was after the plan had already renewed on your $15 plan, it's possible that there is still plan changed scheduled for your next renewal date.

[computergeek541]

---

@BKNS27 wrote:

@Tng2023 

If you completed the final step and agreed to the condition in upgrading your plan. It should have changed early morning around 1:00am to 2:00am on November 9.

Also, once you agreed and on the app or online on your account  It will indicate the change with the date indicated.

I would suggest you contact a CS_Agent and check why it didn't change on your renewal date.

---

From my expererience, plans renewals are not usually done by 1 or 2am, and can sometimes be completed several hours later.  Also, a account with a plan renewal date of November 8th would have been set to change the plan for this cusotmer nearly a full 24 hours earlier.

[BKNS27 · Accepted solution]

@Tng2023 

If you completed the final step and agreed to the condition in upgrading your plan. It should have changed early morning around 1:00am to 2:00am on November 9.

Also, once you agreed and on the app or online on your account  It will indicate the change with the date indicated.

I would suggest you contact a CS_Agent and check why it didn't change on your renewal date.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437