Subscribe Error

[Dangove]

I just subscribed, received an error :  M.8703  Payment Processed.  Now it requests payment again.

[Dangove]

Both the app and online want me to complete the payment again, there is nothing to activate.  My card has been charged once.  I was skeptical about switching providers, it was well founded.

[hTideGnow]

hi @Dangove before contacting support agent, first check if the card was charged yet. 

If not, please download PM app and try activation again using only the app.  If you were using app, uninstall and reinstall

if charged already, then yes , have support agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[BKNS27]

@Dangove 

If you are activating your SIM in the PM app and got the error message. Click on the Chat button and type in Submit a Ticket for an agent to help.

If you are activating online, you need to activate on the PM app.

[Handy1 · Accepted solution]

@Dangove 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437