Stuck on step 6 activation

[Wes1610]

So my payment went through, downloaded the app, logged in, went well until step 6, 

Subscription not activated

Something didn't go right while activating your subscription. Click below to contact a customer support agent. 

I tried to contact support, but eventually it and me to log in, which takes me to the browser, and it stops there, white screen after log in. Figured it was brave browser, tried Chrome, thought it worked, but now it's white screen such in browser. I think it should redirect back?

Kind of stuck here. I have dual sim, both the old Koodo sim in and new public sim. Can't do anything with either at this point.

[hTideGnow]

thanks @Wes1610 for reporting back.  Enjoy

[Wes1610]

Just to update, I managed to get a ticket completed. Was contacted and everything was resolved today, no problem. Very happy with the correspondence. 

Thank you for the help and responses.

[hTideGnow]

HI @Wes1610 

then the PM sim was not setup properly on the backend.

please submit another ticket with CS agent on this issue.  Let them know that it does not work with only the PM sim card there

since you want to still use the phone, use the Koodo sim for now.  

Try Pm sim again after PM agent replies you

[Wes1610]

When I put my Koodo sim back in without the public mobile, I can call and text again. 

Should I leave that in for now? Should I leave the public mobile sim in? 

[Wes1610]

No, with only the public mobile sim in it's emergency calls only.

[fixin1 · Accepted solution]

@Wes1610 - If hTideGnow's suggestion does not work, Please contact CS_Agent and you can use any account even one that isn't linked to the issue you are facing:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[hTideGnow]

HI@Wes1610 

i fyou remove the Koodo sim and have noly Public sim, does it connect to Public Mobile netowrk?