Stuck in activation limbo - help!

[MarkTau]

I'm setting up a PM account for my daughter-in-law and porting her from her mom's account. I'm paying for the PM account on my credit card and doing the number transfer for her because she doesn't know how to do this stuff and I've done it 3 times for me and my kids. Anyway, I was getting her all setup, selected a plan, paid with my credit card, then put in the wrong IMEI to port the number. It's now hung on activation and can't go anywhere on the app. I want to cancel the number transfer attempt but can't do it even when logged in to the website. If I delete the eSIM, will it stop it? Do I need a @Mod to cancel the transfer for me so I can start over? The port is from Koodo so I now have the account number from her mom and the proper IMEI, and I'm getting a physical SIM so I can port the number to that. Please help! TIA.

[Handy1]

@MarkTau  No worries and here’s how to engage support should you need them for anything else 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MarkTau]

That's amazing, thanks so much! I'll call and get it sorted out. Really appreciate the super fast response - I've been agonizing over this for a day. I should have just asked the community from the start. 🙂 

[Handy1 · Accepted solution]

@MarkTau  Best to ignore the IMEI and just use old providers account number . But no worries ill private message you the porting team phone number and they can re trigger the port request for you 

check you community inbox for number 

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage