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Stolen phone

Raven3
Great Neighbour / Super Voisin

Traveling out of country and have my phone stolen and need to lock out phone.  What do I do?

2 REPLIES 2


@Raven3 wrote:

Traveling out of country and have my phone stolen and need to lock out phone.  What do I do?


Is it a smartphone? For a smartphone, you'll want to immedaitely go into your Google or Apple account and consider remotely wiping the device so that nobody has access to the contents saved on the device.  Was there some type of passcode/fingerprint security protocol enabled?   After doing that, you'll want to log into your Public Mobile account as selfserve.publicmobile.ca.  You will need to have the 2FA verification code sent to you by e-mail.  In your Public Mobile Self Serve account, please go into the Profile area and use the Report Lost /Stolen Phone option.

Handy1
Mayor / Maire

@Raven3  Please submit ticket with support to report lost/stolen 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

if you can log into your account you can do this yourself also . On profile page 

Report lost phone

Handy1_0-1705425540660.png

 

 

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