Start date for failed ports should be backdated??

[Aomok]

I activated two accounts 8 days ago, and both ports failed. @Shazia_K fixed that yesterday(after 7 days), but when I looked in my account today, both plan start dates were for the first day of activation, not yesterday when the port was actually successful. Is this normal? Am I supposed to foot the bill for the week when pm didn't work?
I don't see why I should have to double pay for a week for both my bell and public mobile, when it was pm's porting system and serious lack of customer support staff that caused it.

[Aomok]

Hi @Shazia_K Still waiting on response and rectification of the activation date on both my accounts - Thanks.

[CFAguy]

What happens to data allotment when the start date is adjusted? Does the data get reset as well?

[Luddite]

Expect it will be.

Send another private message with the account emaill addresses, phone numbers, and an explanation to any moderator.

Follow up if you have no response in a week.

[hslee1210]

There are several cases like you and their starting date was adjusted accordingly. Bring it up to a moderator and they should be able to assist you.

Cheers,

[ShawnC13]

I agree with you.  Message Shazia back and ask for an explanation as it may have just been overlooked.  I am sure right now therir priority is to get people up and running and I hope this was just an oversight and that you will have yor renewal date to be adjusted to 90 days from when both lines became fully serviced

[Aomok]

I activated two accounts 8 days ago, and both ports failed. @Shazia_K fixed that yesterday(after 7 days), but when I looked in my account today, both plan start dates were for the first day of activation, not yesterday when the port was actually successful. Is this normal? Am I supposed to foot the bill for the week when pm didn't work?
I don't see why I should have to double pay for a week for both my bell and public mobile, when it was pm's porting system and serious lack of customer support staff that caused it.