Sorry, your account activation request has failed
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2016 03:33 PM - edited 01-04-2022 03:50 PM
Hi I tried porting my number from Virgin Mobile and got this message:
Sorry, your account activation request has failed but I got an email saying:
Hello Jingling,
We’re excited to have you as a new Public Mobile customer. Here’s some important information about your account:
- Your 4-digit PIN has been successfully registered. You may need it to make changes to your account.
- Your Self Serve account has been successfully created. You will need your email address when logging in to Self Serve.
1. My name is spelt wrong: its Jinglin not Jingling
2. I tried logging into self serve but the login fails, can't even reset the password with my email.
Can you guys help me? Thanks
- Labels:
-
Service
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2016 03:50 PM
@nayeemzen Two more things to check:
- does your phone work when the Virgin SIM is installed?
- what message do you see on the phone with the PM SIM installed; No SIM, No Service,Enter Code ,...?
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2016 03:44 PM
Tagging @Mary_M to step in and help. Sounds like a failed activation. In the meantime, please send her your account information (email, phone number, sim card #) in a private message.
You should also remove your name from the forums as it is a public place that anyone can see.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2016 03:42 PM
Hi,
This sounds like something a moderator can help you with with. I'll flag @Shazia_K here for you.
Make sure you power-off, remove SIM for a minute and power back on. I don't think this will do the trick for you, but you never know. It depends at what point something went wrong in your signup process.
Cheers,
Neil
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2016 03:39 PM
When trying to create a self-serve account again with the number I chose to be ported over:
The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.
When I try to reset my password, I get:
Sorry, we’re unable to verify your email address.
The sim does not work. Can you assist? Thanks!
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2016 03:35 PM
Hi,
Is your phone working normally with your new, PM SIM card?
Have you tried re-creating your self serve account?
Let us know how it goes. If all else fails we'll get a moderator involved.
Cheers,
Neil