11 hours ago
- last edited
11 hours ago
by
softech
11 hours ago
I used the FindMyPhone service to do a factory reset. Thank you.
11 hours ago
yes, Public Mobile can help to blacklist your phone, you can message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
Or you can try to use Samsung FindmyPhone service to find the phone and remotely wipe it
https://findmymobile.samsung.com/
(how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)
11 hours ago
Hey @ross111
This isn't something Public Mobile can do or be involved in. Best thing you can do is report this to the manufacturer and they will blacklist it. Best thing and really only thing that can be done.