Community

Zx · ‎04-07-2023

Hi

My data speed is less than 1 mbps. But my plan is for 4G and I am supposed to get 100 mbps.

Any idea would be helpful.

Thanks

DennyCrane · ‎04-08-2023

PM would also be fast right away if you signed up as a new customer for a 4G plan. The issue is when you are moving from a 3G to a 4G plan, the throttle has to removed manually, as I've explained. In any case your issue sounds unrelated to the throttle removal window. Did you ever contact PM directly? Try in a different area? What troubleshooting have you attempted?

Tsawwassen · ‎04-08-2023

How long? It's been more then a week - My daughters new Bell plan was immediately jet fast compared to mine - But I don't know if all Bell plans are now possibly 5G.

Update - Her free trial plan is only 4G

Unlimited talk and text + 500 MB data

500 MB* Footnote, Additional data is $0.15 per mega byte *

At 4G speeds up to 150 Mbps

Tsawwassen · ‎04-08-2023

Bell has given my daughter a free SIM card and 30 day free plan trial with hopes that she will switch back to them. We bath have iPhone 11s and her data speed (from day 1) jets past my PM 4G plan. So what's this about it takes a few days to get up to 4G speeds?

DennyCrane · ‎04-08-2023

Because when you're on a 3G plan you're still able to access the LTE network, but with a throttle that PM intentionally puts on your account. When you upgrade to a 4G plan the throttle has to be manually removed, and this takes up to a couple days.

Also switching the phone setting to 3G is a good test to perform, but it's not a good long term solution.

PS for what's it's worth my 4G service is rock solid. Of course if I'm in a low service area that will be different, but by and large it's very reliable and very fast. I'm curious if OP's issue is isolated to a certain area of if this is consistent everywhere. If the latter, definitely get PM to look into it.

dust2dust · ‎04-08-2023

@Tsawwassen- It's been a long-standing thing that when changing from one throttled speed to another in either direction that it takes a few days for that to be noticed.

Tsawwassen · ‎04-08-2023

I previously posted about the same problem - since switching to 4G have not noticed any speed improvement but paying more $$$ - Already initiated the switch back to a cheaper 3G plan on next renewal date. Wonder if the problem may be 4G congestion as more and more persons switch to 4G plans.

ALSO I don't understand as to why others are advising to allow a few days to pass before the plan is up to 4G speed.

softech · ‎04-08-2023

@Somewhere

is the phone showing LTE or 4G?

did you try to run some speed test to confirm the speed?

maybe app from here:

https://www.speedtest.net/apps

But please note that each speed test run could use around 500Mb

Somewhere · ‎04-08-2023

Same here, I’ve had the a 4G plan for months and a lot of times it’s basically unusable. It used to work ok but, a lot of times it barely even loads a page on google. Even though I have full bars of cell reception and everything is all good on my phone. I have a really good phone with lots of free space on it and the cellular settings are all what they’re supposed to be

DennyCrane · ‎04-08-2023

Are you on the LTE network or 3G? Make sure you have your phone network settings set to auto or 4G/LTE preferred. If you just switched from a 3G to a 4G plan it can take a couple days for the throttle to be removed.

Aside from that it could be poor signal or limited capacity at the tower you're using. Are you new to Public Mobile and/or is this a new problem? Do you experience the same results everywhere, or just at a certain location?

Also note that speed is always rated as "up to" X Mbps.

computergeek541 · ‎04-07-2023

@hairbag1 wrote:
@Zx
did you recently upgrade from a 3G plan to a 4G plan ? If so...it could take 72 hours for the changes to take ~~affect~~...effect.

spelling edit

When a customer is only getting a 1Mbps download speed, this wouldn't be a matter of the speed still being throttled to 3Mbps as even with a 3G plan, the customer wouldn't be getting full speed. Unfotunately, this points to the networok only supporting about that 1Mbps at that location. The change in time for the higher speed is actually up to 48 hours, but waiting the 48 hours isn't going to send the speed to 100Mbps when 3Mbps isn't possible now.