Slow 5G Speeds

[BryanJ]

Hello!

I recently switched to Public and the 5G speeds are concerning. They are so slow compared to what I got from Rogers (same number of bars). Anyone know what is going on??

Public

Rogers:

 

 

[golfball]

Rogers uses a different network. Perhaps the Rogers signal is stronger at that location, bars are only part of the story. The time of day and network congestion can also affect results.

[BryanJ]

Hi softech

I have an iPhone 13 Max. I am using an eSIM

I completed a Network Settings Reset and now things are worse somehow. Additionally, I have tested in multiple places in my house and in 3 different parts of my city. 

See the LTE and 5G tests after the reset:

 

 

[softech]

@BryanJ 

what model of phone do you have?

Try to click "Reset All Networks" or "Reset Network settings" on your phone

And try the speed test in different area

If it is physical sim, try it on different phones

And also, try to change the network mode to 4G or LTE and test as well

Let us know if you see any improvement