Simcard

[NotYetreceived]

Hi,
I purchased a plan for $30 along with a SIM card for $10. It said delivery would take two days, but I haven’t received anything yet. Can you please provide an update?

@computergeek541 @CSA_PM 

[computergeek541]

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As Canada Post employees have taken labor action, there will be an additional delay if Public Mobile has in fact sent the SIM card by Canada Post.

[Dunkman]

@NotYetreceived 

It is a common misconception from the website.  The item will be shipped within 2 business days.  It should arrive within 10 business days. 

If more than 10 business days, then contact customer service agent. No point to contact them earlier. Unfortunately, there is no tracking number and the shipping is usually done via Canada post. 

[hTideGnow]

hi @NotYetreceived 

the 2 days is how fast they will ship out the sim card, not how fast you will receive it

when you placed the order?  Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

[slusagm]

you need to open a proper ticket for PM to help in this case

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage