i can tell you live rural Ontario from your community id 🙂
yes, the delivery time is really hit or miss. I got mine within a week before, but also had experience that it took longer than 3 week and I have to ask them to resend
if they said the package might be lost, don't ask them to resend, ask them to arrange for you to pickup from Telus or Koodo store, it is better and faster that way
SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can senda private message To CS_Agents
