Sim not working

[tuoicu]

So I activated my sim card and bought the 40$ plan. After trying everything possible (restarting, APN, network reset,…), my data is not working, it does not even appear LTE or 3G, and when i call, my phone is no user id, and i even went to the place that i bought the sim card, they did everything and stil didnt work. Please help me or refund my money because this is un acceptable.

[JL9]

Would need some more info, may be a stuck port or several other issues. Fill us in on some of the above questions if you get a chance.

[esjliv]

@tuoicu  - what is your model of phone?

[hTideGnow]

HI @tuoicu I don't think you need a refund.  I think it is just an activation issue.   You cannot even make calls?   PM CS agent can check the system and reprovision the account and sim.  Please open a ticket if you have not done so.  Not sure if you can login to your My Account, please open ticket by sending a message to PM CS Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[BKNS27]

@tuoicu 

Did you port your old number over PM or did you pick a new number?

There are extra steps if you are porting your old number.

Please let us know.

[JK8]

@tuoicu 

 Contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.