06-17-2023 11:01 AM
Hi,
My son lost his phone, He can't login to his account because it try to send the verification code to his cell!
What should he do to have another sim with the same number?
06-17-2023 11:27 AM
Thank you, I sent message to CS agent
06-17-2023 11:24 AM
@hcira still try the workarounds steps, those could help you to get vai EverSafe setup. if not, message support for help
For the replacement sim, get it from:
Once you got the sim card and can get back into My Account, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)
After you logged in, unsuspend first if you have suspended your service earlier.
Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )
06-17-2023 11:21 AM
Thank you for your reply...
I didn't do the Eversafe subscription, so it gives me only text or voice message
06-17-2023 11:20 AM
Thank you for your replys...
I didn't do the eversafe subscription, so it gives me only text or voice message
06-17-2023 11:10 AM
HI @hcira
Try to see if your send can receive the code via email
click Resend code, see if email is an option at the next pop up screen.
06-17-2023 11:05 AM
PM just changed to a new EverSafe login system and you need to complete the setup
If you have created an Eversafe id, just click Resend code and the Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation: