Sim is toast?

[Sabotage710]

• So I think I break my SIM card trying to figure out what the password was to the Esim 😭 there's no way to fix this is there?

[slusagm]

@Sabotage710 , no, that is not the solution 

you have eSIM , eSIM is free replacement.  Use wifi and login to the app (you can get email to get the 2fa code), and go to Account page to purchase new eSIM. You might need to pay the $5 first but PM will reimburse you

[Sabotage710 · Accepted solution]

I'm just going to borrow 10 from my roommate. I'm sacred that I could lose my number and I've had it since 21🤦🤞🤞

[BKNS27]

@Sabotage710 

Try resetting your PIN and see if that works.

https://myaccount.publicmobile.ca/en/account/reset/pin 

[BKNS27]

@Sabotage710 

The CS_Agent can give you the PUK for the eSIM. Since it is Christmas, staff may not get back to you but put in a ticket with an agent.

[Sabotage710]

No I locked it guessing ESIM pin wrong too many times

[BKNS27]

@Sabotage710 

SIM are very tough so I don’t think there is anything wrong with the SIM unless you scratched the copper contacts.

If your service isn’t working. Check to see if there is an outage in your area.

https://istheservicedowncanada.com/status/telus/map 

If no outages then contact a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If there is a problem with the password. Click on Forgot Password.