09-21-2023 06:01 PM - last edited on 09-21-2023 07:38 PM by computergeek541
09-21-2023 06:25 PM
Hi @Myamundreon
After you reboot the phone as per @BKNS27 and you try logging back in to the app, it till try to send you a 6 digit 2FA code. If you're not getting it, then try having it sent to the email you signed up with. Here's how.
How to receive 2FA code via Public Mobile Phone app
Download the app via WiFi and sign in using the email you signed up with.
Click on the Didn’t get the code? Before you do though, check the box on This is a trusted device so you never have to be asked for the 2 step again on the phone.
The next window that comes up is this.
You can choose either Send Email which will go to the email you registered with or Send Voice Message meaning it will call your number and ask you to push buttons.
09-21-2023 06:03 PM - edited 09-21-2023 06:15 PM
Reboot your phone by powering off then back on.
If that failed then it could be a provisional issue with the SIM. To correct this, you will need to contact a CS_Agent by private messaging at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-21-2023 06:03 PM
@Myamundreon Please submit ticket with support
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437