Sim invalid on activation

[chandonyu]

I was in the process of activating my sim. I realized there was a mistake in my address under account information so I went back to the previous page. After fixing the mistake, it would not let me proceed and cited my Sim # was invalid. I have cleared the cache on Google Chrome and tried Internet Explorer, waited almost a full-day to try again, and still does not work. I am not sure what to do. @CS_Agent

[tbark]

Activation Troubleshooting Suggestions

We’re sorry to hear that you are having trouble activating. Here are some suggestions that might solve your problem:

• If you’re using a credit card or Visa Debit card, check to see if the address you used on that card matches the address you gave us. Also, please leave the apartment/suite information field blank.
• Try using a different browser, or try using a different computer or tablet. The Self-Serve and activation portals are best viewed on Firefox 56 or higher, Google Chrome 64 or higher and Internet Explorer 11 and above. For the best experience, enable cookies and JavaScript on your browser.
• Try using the ‘Incognito’ mode in your browser, and clear the cache and cookies.
• Check your APN settings to see if they’re correct.
• If you run into activation issues and have to start over, you may see an error message telling you that your SIM is reserved by another session. Close all open browsers and try again in 40-50 minutes.
• If you’ve recently activated, and transferred a number, you will have to wait 2 hours for the transfer to complete.
• Make sure you provided correct account information from your previous service provider during the number transfer request.

If none of the above fix your issue, your Community account will come in handy. Use it to contact our Moderator Team here, and they will be able to assist you.

*Copied from online activation resource. I am not a Moderator***

Add tags

[tbark]

Activation Troubleshooting Suggestions

We’re sorry to hear that you are having trouble activating. Here are some suggestions that might solve your problem:

• If you’re using a credit card or Visa Debit card, check to see if the address you used on that card matches the address you gave us. Also, please leave the apartment/suite information field blank.
• Try using a different browser, or try using a different computer or tablet. The Self-Serve and activation portals are best viewed on Firefox 56 or higher, Google Chrome 64 or higher and Internet Explorer 11 and above. For the best experience, enable cookies and JavaScript on your browser.
• Try using the ‘Incognito’ mode in your browser, and clear the cache and cookies.
• Check your APN settings to see if they’re correct.
• If you run into activation issues and have to start over, you may see an error message telling you that your SIM is reserved by another session. Close all open browsers and try again in 40-50 minutes.
• If you’ve recently activated, and transferred a number, you will have to wait 2 hours for the transfer to complete.
• Make sure you provided correct account information from your previous service provider during the number transfer request.

If none of the above fix your issue, your Community account will come in handy. Use it to contact our Moderator Team here, and they will be able to assist you.

*Copied from online activation resource. I am not a Moderator***

[will13am]

The following knowledge base article has coverage on false starts when activating.  Waiting a bit of time and retrying can resolve the issue in some instances.  I would try that before seeking moderator team assistance, given the much longer turnaround time for the latter.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

[Dunkgirl]

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@chandonyu wrote:

I was in the process of activating my sim. I realized there was a mistake in my address under account information so I went back to the previous page. After fixing the mistake, it would not let me proceed and cited my Sim # was invalid. I have cleared the cache on Google Chrome and tried Internet Explorer, waited almost a full-day to try again, and still does not work. I am not sure what to do. @CS_Agent

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When you hit the back button during sign up, it often messes things up. Since you have already waited a full day and tried again its probably pooched. Unless you want to spend $10 to buy a new sim to start the process over or and can wait a few days instead of tagging the moderators send them a message directly.  Click this to send them a message  Please include in the private message all your details, whatever you have your phone number, name, your account number and PIN code with as much detail as possible to prevent the need for more contact so they can solve the issue right away.

Community moderators are available from Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT) and strive to answer within the hour, but lately its been about 72 hours. Please be patient

More about contacting moderator team Click Here