Community

Nannie · ‎11-07-2023

I ordered the sim card Oct 23 and have not received it yet, it stated in my email that it should be here on Nov 1st.

Nannie · ‎11-15-2023

Received my SIM card and now set up with PM, thanks

hairbag1 · ‎11-07-2023

be aware that esims are currently offered for free when you create a new account. Just make sure your phone is esim ready. Esims are delivered as soon as you order it.

softech · ‎11-07-2023

@Nannie

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there