02-08-2022 07:32 PM
It’s been weeks and I still haven’t received my SIM card and I didn’t even get a tracking number. This is the worst mobile line in the world
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03-21-2022 01:11 AM
In the future, if you ever need another one I'd definitely recommend what seem people have mentioned in various threads. Canadian Cell Supplies (CCS) I got mine for 3 bucks and delivered in 3 days, no hassle, cheap and pretty seamless activation.
02-12-2022 11:15 AM
Hi there!
I am just following up to check if you still need our help?
After 24 hours with no response, I'm required to close the case.
If you need further assistance don't hesitate to get in touch!
PS: Also our chatbot SIMon is here for you 24/7.
Let me know
Kind regards,
Ioana ^_~ CS_Agent
02-09-2022 09:58 AM
Hello there!
We'll do our best to help once we find out if the SIM card arrived or not by tomorrow.
Kindly,
Razvan
02-09-2022 09:46 AM
And wait for another 10 business days, that makes zero sense. A refund would make more sense if you can’t deliver tomorrow. I have waited enough
02-09-2022 09:44 AM
Hello there!
If the SIM card does not arrive by tomorrow evening, if you do not have a store nearby to get a SIM there, we can place a new order for you this time free of cost since you paid for the first order.
Kindly,
Razvan
02-09-2022 09:42 AM
Why would I order online if I had that alternative 🤦🏽♀️.
02-09-2022 09:13 AM
Hello there! I hope your day is going well!
If the SIM card does not arrive at you in by tomorrow evening, you have the alternative to go to a retailer if you have nearby and purchase a SIM card.
If you do that, we would apply a credit to your account once it is activated to cover the cost of the SIM card.
Kindly,
Razvan, CS_Agent
02-09-2022 12:17 AM - edited 02-09-2022 12:19 AM
Why don’t you reply to @CS_Agent? 🤷
02-08-2022 08:01 PM
Hello.
Thank you so much for your understanding.
We are here waiting for your reply in case you need assistance.
Kindly,
Clau- CS agent
02-08-2022 07:50 PM
😑
02-08-2022 07:45 PM
You can always go to your local Walmart, London Drugs, etc to buy a SIM card. When the one you ordered arrives keep it as a spare. It’s good to have a spare one around in case you lose your phone.
02-08-2022 07:34 PM
HI @Uchechukwu Just open a ticket with PM Support and they can track it for you
Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-08-2022 07:33 PM - edited 02-08-2022 07:34 PM
Hi @Uchechukwu
you can waiting for 5 to 10 business days,
if you not receive it send Private Messages to Customer Support Agent
with order info.