Sim card

[Jessse]

I never recieved my sim card (morevthan 10 dsys) and when I try to reach out for help, I get an error message

[Chalupa_Batman]

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@Rastin wrote:

If you don't want to wait any longer you can buy one from telus store $10 or 5$ from Amazon and ask pm to credit your account allow I would recommend contacting them first to confirm that they will.

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Hey @Rastin and @Jessse  Just to add to @Rastin suggestion about picking it up at a Telus store, not all Telus stores carry them. Here's a link for you both for future reference. 

https://www.publicmobile.ca/en/ab/pick-up-SIM

[Rastin]

If you don't want to wait any longer you can buy one from telus store $10 or 5$ from Amazon and ask pm to credit your account allow I would recommend contacting them first to confirm that they will.

[BKNS27]

@Jessse 

It should take 10 working days/2 weeks but other members reported it took 3 weeks to arrive.

Just click on the Chat bubble and type in Submit a Ticket or Contact Agent when it pass 3 weeks.

[Chalupa_Batman]

Hello @Jessse 

It can take up to 3 weeks to receive it in the snail mail. If you don't get it after 3 weeks, click on the bottom right corner chat bot and enter... Customer Service.

[hTideGnow]

hi @Jessse sim card delivery can be as long as 3 weeks 

but message support agent for update 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437