07-22-2024
06:59 PM
- last edited on
07-22-2024
08:10 PM
by
computergeek541
I never recieved my sim card (morevthan 10 dsys) and when I try to reach out for help, I get an error message
07-22-2024 07:46 PM
@Rastin wrote:If you don't want to wait any longer you can buy one from telus store $10 or 5$ from Amazon and ask pm to credit your account allow I would recommend contacting them first to confirm that they will.
Hey @Rastin and @Jessse Just to add to @Rastin suggestion about picking it up at a Telus store, not all Telus stores carry them. Here's a link for you both for future reference.
07-22-2024 07:37 PM - edited 07-22-2024 07:38 PM
If you don't want to wait any longer you can buy one from telus store $10 or 5$ from Amazon and ask pm to credit your account allow I would recommend contacting them first to confirm that they will.
07-22-2024 07:02 PM
It should take 10 working days/2 weeks but other members reported it took 3 weeks to arrive.
Just click on the Chat bubble and type in Submit a Ticket or Contact Agent when it pass 3 weeks.
07-22-2024 07:01 PM
Hello @Jessse
It can take up to 3 weeks to receive it in the snail mail. If you don't get it after 3 weeks, click on the bottom right corner chat bot and enter... Customer Service.
07-22-2024 07:01 PM
hi @Jessse sim card delivery can be as long as 3 weeks
but message support agent for update
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437