01-15-2022 05:51 PM
Hello, would there be anyways possible to change the Email for the Self-Serve account ?
Thanks
Solved! Go to Solution.
01-15-2022 10:35 PM - edited 01-15-2022 10:36 PM
first method in fact is a GOOD method. I have no trouble with that at all (as long as Chatbot is not broken, which it is not)
when you are at Chatbot , follow this:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
01-15-2022 10:32 PM
@0PX9O4 wrote:The first method in the post above is problematic and best avoided in my opinion. I would encourage everyone to just send in a manual private message with all their account info included, whenever they need human customer support.
@0PX9O4 - seems to be working fine for me today. It may not be for everyone, but that is why there are two options. 🙂
01-15-2022 06:11 PM
@Anonymous , @HALIMACS Thank you all so much. Very appreciated of you all.
01-15-2022 06:03 PM
The first method in the post above is problematic and best avoided in my opinion. I would encourage everyone to just send in a manual private message with all their account info included, whenever they need human customer support.
01-15-2022 06:01 PM
Contact Customer Support Agent
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
Just make sure you also change the email address for your community account which you can do under the "my settings" selection by tapping on your community avatar.
01-15-2022 05:58 PM
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
only them will change for you,
Here’s How To Contact Customer Support Agent,
Good Luck..
01-15-2022 05:54 PM - edited 01-15-2022 05:55 PM
Yes you will have to send a private message to CS Agent with your account details. They'll get it done within a couple business hours.