Sim card swap

[foffe]

Hi,

How effective is Public Mobile at protecting its customers against Sim card swap? Thanks

edited by computergeek541: changed category label as this discussion isnt related to Community

[Meow]

I doubt PM monitors SIM swap. It is legitimate action for customer to do when he/she replaces its own SIM so how is PM to know who is doing the swap.

[foffe]

Hi,

If a fraudster attempts to do a swap, will Public Mobile notify me to see if it was me trying to make changes. Thanks

[Dunkman · Accepted solution]

@foffe 

PM introduced 2FA text to access self service account as a way to protect against SIM swaps.  Before this measure, higher risk for this fraud. 

Here is a help article on this issue:

https://www.publicmobile.ca/en/get-help/articles/sim-swap-fraud

Having a strong password (unique) to your account is best measure to protect access to your self service account.