Sim card shipment

[patarida]

I order sim card on 12-Jan-22. It is estimated to arrive on 17-Jan-22. But today the status is still On its way, not out for delivery. How can I follow up where my sim card is? If I know it will take this long I would rather buy it at the shop myself. It takes too long time for just a sim card to arrive.  

Morover, it seems impossible to talk to human customer center.

[softech]

@patarida   Not sure if this is still applicable, you might want to try using your order number as the tracking/reference for Canada post as advised in this link:

https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-track-your-SIM-card-order/td-p/325...

[Anonymous]

@patarida 

to arrive is take 7 to 10 business days, from your order,

after 12 business days, from your order, if you don't receive yet then you need to Contact Customer Support Agent by CS_Agent, 

Spoiler

Here’s How To Contact Customer Support Agent,

• send a private message to Customer Support Agent by Click Here link,
• please include in your message,
  
• phone number,
  
• Email address,
  
  
• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

or if you need get a New SIM card for fast way

from any Retail Store or Gas Station near you and you buy it right away,

Where To Buy A SIM card at a variety of retail locations. Click Here link 

and find the closest retailer store locator to you,

or 

Too easy buy it online or in Store visit Here link, or Pickup 1-2 Hours.

for your order you can keep it for spare or give it to friend.

[0PX9O4]

@patarida 

Last month when I bought a SIM it was delivered by UPS Standard and the tracking number was made available in the PM shopify account that I used to place the SIM order.

You may want to reach out to @CS_Agent by private message to see if there is a tracking number they can provide you.

[Meow]

Unfortunately covid is excuse for every possible delay or bad service. Delivery time in normal circumstances is up to 1 week. Now... your guess is as good as mine.

You can contact CSA through personal mail but I bet you will get the same answer - no resources to handle shipments...

[BKNS27]

@patarida 

That is Canada Post for you. Can’t rely on the date of delivery.

[softech · Accepted solution]

@patarida   I believe PM Ship SIM with regular mail and no tracking.  Could be a Canada Post delay.  You might want to wait another day or 2.  

If you want to open a ticket with PM for an update, here you are, just expand the Spoiler  :

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

are you in a rush to get the SIM for activation?  If you are activating $15 and $25 plan, you might want to activate in store at Walmart/Loblaws/London Drugs and they will usually give away SIM for free if you activate with them

But if you are activating $35 or more, you will want to activate online yourself to take advantage of 2GBBonus offer