Sim card online order never show up

[yaoalex]

I have placed an sim card online order, it has been two weeks but I still have not received anything, and I no longer have time to wait. How can I get it refund ?

[Community_QA]

it will show up, one more week 

you waiting to activate? or replace broken one?

[HALIMACS]

They won't refund SIM card purchases, @yaoalex  (unless you DON'T receive it after several weeks... then they might)

Use this store locator to find a location which may sell one.   Call ahead and ensure they have in stock.  Then you'll have a spare when the one through Canada Post finally arrives - always a good idea for a spare in case original one becomes lost/stolen/damaged.

You can also use the spare to refer someone you know and each save some money!!!

[esjliv]

@yaoalex - said to take 10 working days, if it goes beyond that contact CSA to let them know.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Handy1]

@yaoalex  Can take up to 3 weeks to arrive . If you need one sooner try Telus Koodo store for in person pick up or ask support for a update 

Getting support / submit ticket

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• you can send a private message   To CS_Agents by clicking here.

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