Need previous phone record

[nice1234guy]

Can i get a phone call log on a particular date?  For example on May 1, 2022?  I want to see the incoming calls and out going

[Community_QA]

@LoveNature  did you read? OP wants May 1, not Nov 11

[LoveNature]

Hi @nice1234guy 

Download Usage History
by Filters/ Custom Date Range
only going back from Nov 11, 2022 to Feb 09, 2023

[softech]

@nice1234guy   I doubt PM support can help.  There is transaction in My Account that only goes back couple months and that is all you get

Unless you can provide them a very strong reason, legal or request from police, I doubt PM support will open the vault to help to retrieve them record.

[darlicious · Accepted solution]

@nice1234guy 

You can go back 90 days in self serve. Any farther back you would need to request if customer support can access those records but generally only a court order will get you certain records going beyond a certain window of time.

[Handy1]

@nice1234guy  Sign into self serve and check usage history you have option for last day to 90 days and custom and cycle thru the calendar will not  go back a year as far as I’m aware